Return & Refund Policy for Halong Bay Day Cruise Bookings
At Ten Travel, we’re committed to providing exceptional travel experiences, including our highly-rated Halong Bay day cruise packages. We understand that sometimes plans change. This Return & Refund Policy outlines the terms for cancellations, changes, and refunds to ensure transparency and peace of mind.
1. Cancellation Policy
We offer a flexible cancellation policy for all Halong Bay day cruise bookings:
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100% refund if cancellation is made at least 7 days before the scheduled departure.
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50% refund if cancellation is made 3–6 days before the cruise date.
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No refund for cancellations made within 48 hours of departure or for no-shows.
2. How to Cancel or Modify Your Booking
To cancel or request changes to your Halong Bay day cruise reservation:
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Contact our support team via email at Vietnam.tentravel@gmail.com; info@10-travel.com or call 0969.661.297
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Provide your booking reference, name, and reason for cancellation or change
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Refunds will be processed within 7–10 business days via your original payment method
3. Force Majeure & Weather Conditions
In the event of cruise cancellation due to severe weather, government restrictions, or other unforeseen circumstances beyond our control:
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You may choose between a full refund or rescheduling your Halong Bay day cruise for another available date.
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We will notify you as early as possible and work with you to find the most suitable alternative.
4. Refund Processing
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Refunds are issued in the original currency and payment method
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Processing times may vary depending on your bank or credit card provider
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For third-party bookings (e.g., through travel agents or OTA platforms), please refer to their individual return policies
5. Non-Refundable Items
The following are not eligible for refund:
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Customized or private Halong Bay day cruise itineraries
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Add-on services such as transportation or meals if already arranged and paid
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Group packages booked under a promotional rate unless otherwise stated
